Last Updated: May 22, 2026

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Compassionate Family Health NP PLLC (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our telehealth services, communicate with us, or otherwise interact with us.

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1. Information We Collect

We may collect the following categories of information:

Personal Information

When you contact us, schedule an appointment, complete forms, or use our services, we may collect information including:

• Full name

• Date of birth

• Phone number

• Email address

• Mailing address

• Insurance information

• Payment information

• Medical and health information you voluntarily provide

• Emergency contact information

Automatically Collected Information

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When you visit our website, we may automatically collect certain information, including:

• IP address

• Browser type

• Device information

• Operating system

• Website usage data

• Pages visited and time spent on pages

• Referring website addresses

 

SMS and Communication Data

If you opt in to receive SMS/text messages from us, we may collect:

• Mobile phone number

• Message history related to customer service and appointment communications

• Communication preferences

 

2. How We Use Your Information

We may use your information for the following purposes:

• To provide healthcare and telehealth services

• To schedule and manage appointments

• To communicate with you regarding your care, appointments, billing, and services

• To respond to inquiries and customer service requests

• To send administrative or operational notifications

• To improve our website and services

• To maintain security and prevent fraud

• To comply with applicable legal, regulatory, and professional obligations

 

3. SMS Communications

By providing your phone number and opting into SMS communications, you consent to receive text messages from Compassionate Family Health NP PLLC regarding:

• Appointment reminders

• Customer care communications

• Account notifications

• Service-related updates

Message frequency may vary. Message and data rates may apply.

Reply STOP to opt out at any time.
Reply HELP for assistance.

SMS consent and phone numbers are never shared, sold, rented, or transferred to third parties or affiliates for marketing purposes.

 

4. Information Sharing and Disclosure

We do not sell or rent your personal information.

We may share information only in the following circumstances:

Service Providers

We may share information with trusted third-party vendors who assist with operations such as:

• Website hosting

• Payment processing

• Appointment scheduling

• Technical support

• Secure communications services

These providers are contractually obligated to maintain confidentiality and protect your information.

Legal Compliance

We may disclose information when required by law, regulation, subpoena, court order, or other legal process, or when necessary to protect our rights, safety, or property.

Healthcare Operations

Information may be shared as permitted or required for treatment, payment, healthcare operations, or other legally permitted healthcare purposes.

 

5. HIPAA Notice

Where applicable, we comply with the Health Insurance Portability and Accountability Act (“HIPAA”) regarding protected health information (“PHI”). Any medical or health information submitted through our services may be protected under HIPAA and applicable state laws.

 

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, misuse, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

 

7. Your Rights and Choices

You may have the right to:

• Access your personal information

• Request corrections to inaccurate information

• Request restrictions on certain uses of your information

• Withdraw consent for certain communications

• Opt out of SMS communications at any time

To exercise your rights, contact us using the information below.

 

8. Third-Party Websites

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, policies, or content of third-party websites.

 

9. Children’s Privacy

Our services and website are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13 without appropriate parental consent.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

 

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Compassionate Family Health NP, PLLC
418 Broadway STE R
Albany, NY 12207-2292

Phone: 631-778-8860
Fax: 631-778-8862
Email: info@myfamilyhealthnp.com

 

SMS Terms of Service

By opting into SMS communications through a web form, intake form, appointment request, or other method, you agree to receive SMS messages from Compassionate Family Health NP PLLC.

These messages may include:

• Appointment reminders

• Customer care messages

• Account notifications

• Service updates

 

Message frequency varies. Message and data rates may apply.

Reply STOP to unsubscribe at any time.
Reply HELP for assistance.

View our Privacy Policy at: https://www.myfamilyhealthnp.com/english-privacy-policy